Three ways crowdsourcing can help hiring IT talent
We are constantly hearing that for companies to drive innovation, transformation and competitive advantage, they need access to the right technology. But, this forms only one part of digitally transforming a business. Organisations also need the right IT talent to architect, develop, test, manage and support this technology for their own organisations, and for their customers.
Hiring new talent and skills into the organisation is high on the agenda of every business leader. Yet as many have found, it’s a significant – and costly – challenge, as new millennial workers begin to demand a completely new way of working in return for access to their skills.
But a limited IT capacity – whether skills or resource - can result in substantial delays for internal project, with Appirio’s Future of Work report finding that at least 25 percent of IT projects are abandoned altogether. This negatively impacts the customer experience which is detrimental to a business. Mckinsey & Co has estimated that nearly 17 percent of IT projects go so wrong that they threaten the existence of the company, and globally, inefficiencies cost nearly three trillion dollars annually. The impact of the talent gap ripples far beyond IT.
To bridge the gap, meet demand for IT talent and improve customer service, forward-thinking companies are now turning to crowdsourcing as a solution to many of their challenges. Here’s three ways crowdsourcing can help your business:
1. Get access to more employees instantaneously. Crowdsourcing provides an ‘elastic’ talent pool that you can dip in and out of, dependent on requirements. What’s more, the best crowdsource communities are packed full of uniquely and highly skilled individuals and teams, ready to deploy their skills to help drive innovation and execute effectively.
2. Close the talent gap. As well as answering immediate resource issues, crowdsourcing also provides a great solution to the talent gap. It gives organisations access to technical skills that can often be required on a project-by-project basis, or that bolster existing teams and in-house skills. By adapting to this new way of working and empowering the workforce, the customer experience can be improved dramatically.
3. Make financial savings. The competitive nature of acquiring these skills – an RFP process giving employers the option to select the best of the responses to any given brief – and the fact that these skills and projects are paid for based on results (not time or effort), makes the rationale for tapping into this pool of talent and expertise even more compelling.
The recruitment of IT talent is getting more challenging all the time. All businesses need to follow the example set by the forward thinking few and embrace the crowd to deliver the best customer experience or risk being left behind.
Tim Medforth is Senior Vice President of Appirio
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